Cancellation policy
Cancellation Policy – Kandlelights
Last updated: October 19, 2025
1. Cancellation Window
You may request to cancel your order within 14 calendar days from the date of purchase or before the order has been shipped — whichever occurs first.
After this period, or if the order has already been shipped, cancellation will no longer be possible.
2. Orders Already Shipped
Once an order has been shipped, it cannot be canceled.
However, customers may still request a return in accordance with our Return & Refund Policy.
3. Customized or Personalized Products
Orders for customized, personalized, or made-to-order products cannot be canceled once production has begun, unless the item is found to be defective.
4. Refunds for Cancellations
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Cancellations made within the valid time frame will receive a full refund using the same payment method as the original purchase.
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No administrative or restocking fees apply.
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Refunds are typically processed within 14 business days after the cancellation confirmation.
5. How to Request a Cancellation
To request a cancellation, please contact our Customer Support team by email at contact@kandlelights.com and include the following details:
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Your order number
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Your full name
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(Optional) The reason for cancellation
Our team will review your request and confirm whether your order qualifies for cancellation.
6. Reservation of Rights
Kandlelights reserves the right to deny a cancellation request if:
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The product has already been shipped.
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The item is custom or personalized.
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There is evidence of fraudulent activity or policy misuse.
7. Additional Notes
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All orders benefit from free shipping, so no shipping fees will be deducted in the event of a cancellation or refund.
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Customers within the European Union are protected under the Consumer Rights Directive (EU 2011/83), which grants a 14-day right of withdrawal for most online purchases.
