Subscription Policy – Kandlelights

At Kandlelights, we want your experience to be comfortable, secure, and flexible. That’s why we offer a candle subscription service that allows you to enjoy your favorite aromas and wellness rituals on a regular basis.

1. Registration and Subscription

• To subscribe, you must create an account on our website and select your subscription plan (monthly, bi-monthly, quarterly, depending on availability).

• By subscribing, you agree to receive your products automatically according to your chosen schedule.

2. Billing and Payments

• Payments are processed securely through the available methods on our platform (credit card, debit card, or digital payment).

• Your subscription will be automatically charged on the selected date.

3. Shipping

• Your subscription includes free shipping to the United States and Spain (except Ceuta and Melilla).

• Orders are typically processed and shipped within 24 hours, Monday through Friday.

• You will receive a confirmation and tracking email for each shipment.

4. Changes and Cancellations

• You can modify or cancel your subscription at any time through your account on the website or by contacting contact@kandlelights.com.

• Any changes or cancellations must be made at least 48 hours before the next billing date to take effect.

5. Returns and Replacements

• We are committed to the quality and energy of our products. If you receive a defective or damaged item, please contact us to arrange a replacement or return.

6. Communication

• Through your subscription, you may receive updates, promotions, and exclusive content about wellness and healing rituals.

• You can manage your communication preferences in your account or contact us at contact@kandlelights.com.